Support

Last updated: July 25, 2026

This page explains how to contact iTRUEMATCH support for account, payment, safety, privacy, and technical issues.

1) Contact email

For support requests, contact us at support@itruematch.com.

2) What to include

To help us review your request faster, include:

• Your registered email address.
• The module involved, such as Dating, Explore, Premium Society, Concierge, or Creators.
• A clear description of the issue.
• Screenshots, timestamps, usernames, or message details where relevant.

3) Safety concerns

If your request involves harassment, threats, impersonation, suspected scams, sexual exploitation, underage content, non-consensual content, or immediate safety concerns, clearly mark the email subject as Safety Issue.

4) Subscription and purchase support

For an Apple App Store, Google Play, website payment, or Restore Purchases issue, contact support@itruematch.com. Include the platform used, the selected plan, the approximate purchase date and time, and the applicable store order or transaction identifier. Do not send your store password, complete card credentials, or account recovery codes.

Apple subscriptions can be managed or canceled through Apple subscription settings. Google Play subscriptions can be managed or canceled through Google Play subscription settings. Restore Purchases restores qualifying verified access; it does not cancel a subscription or issue a refund.

5) Account and privacy requests

For privacy, data access, correction, or account deletion questions, contact support using the same email above. You can also review our Privacy Policy and Account Deletion page.

6) Related pages

• Terms of Service
• Privacy Policy
• Safety
• Community Guidelines
• Account Deletion