Account Deletion

Last updated: July 25, 2026

This page explains how iTRUEMATCH users can delete their account or request help with account deletion.

1) Delete your account inside iTRUEMATCH

If you can access your account, sign in and open your account/profile area. Use the Delete Account option and follow the confirmation steps shown in the app.

2) Request deletion by email

If you cannot access your account, contact support@itruematch.com from the email address connected to your account. Use the subject line Account Deletion Request.

3) What to include

Your registered email address.
Your display name or username, if available.
A clear statement that you want your account deleted.
Any details needed to verify account ownership.

4) What deletion may include

Account deletion may remove or disable your account, profile information, dating data, preferences, uploaded profile content, matches, and other user-linked data where technically and legally possible.

5) Data we may retain

Some information may be retained where required or permitted for legal, security, fraud prevention, abuse prevention, payment records, dispute resolution, or platform integrity purposes.

6) Subscriptions and payments

Deleting your iTRUEMATCH account does not automatically cancel an Apple App Store or Google Play auto-renewable subscription and does not automatically create a refund. Store billing may continue until the subscription is canceled through the applicable store account.

Before completing account deletion, cancel an Apple subscription through Apple subscription settings or cancel a Google Play subscription through Google Play subscription settings if you do not want future renewals.

For website payment concerns, duplicate charges, store-purchase verification issues, or refund questions, contact support@itruematch.com.

7) Related pages

Account deletion is intended to be permanent. Some records may remain where retention is required for safety, security, legal, or payment reasons.